Concierge Is a Standard, Not a Price Point
Concierge medicine is often reduced to a membership fee. At PHI it means something more specific: a standard for how every interaction should feel, from the first phone call to the last follow-up. Operating outside insurance networks is a deliberate choice, and it is what makes that standard possible. When clinical decisions answer to the patient rather than to a billing code, the entire experience changes.
Here is what that standard looks like in practice.
A Live Person, Every Time
The team answers the phone Monday through Friday, 8:30am to 4:30pm. No phone trees. No voicemail purgatory. When a patient calls, a person picks up. It is a small thing that turns out not to be small at all, because the difference between reaching someone and navigating a menu is often the difference between getting care and giving up.
Same-Day and Next-Day Scheduling
Concierge care means a patient’s time is respected. Most consultations and follow-ups are scheduled within 24 to 48 hours, and urgent cases are seen faster. Appointments themselves run as long as they need to, because the schedule is built around clinical need rather than volume. For conditions where earlier treatment genuinely changes outcomes, that speed is not a luxury, it is part of the medicine.
Out-of-Network, Transparent Pricing
PHI works outside insurance networks so that physician time, treatment selection, and care timelines are determined by what is right for the patient, not by what a plan will reimburse. Pricing is transparent: patients know what their care costs before it begins. There is no insurance pre-authorization, no surprise billing, and no treatment plan quietly shaped by coverage rules. For appropriate services, the practice can provide documentation patients may submit to their own insurer for potential out-of-network reimbursement.
Care That Never Leaves the Building
When a procedure calls for an advanced surgical setting, it takes place at an affiliated surgical suite in the same building. Most concierge pain practices send patients elsewhere for advanced procedures. PHI keeps them in-house, so a patient’s care never has to leave the address they already trust. The result is a single continuous experience rather than a referral hand-off at the moment things get serious.
Built for Patients Who Travel
Patients come to PHI from across the country and around the world, from Las Vegas and Palm Springs to London and beyond. For those traveling in, the team coordinates scheduling, accommodations, transport, and consolidated treatment timelines so a visit is seamless rather than logistically exhausting. Care is sequenced to fit a travel window without compromising the medicine.
The Relationship Is the Point
Every detail, from the calm of the space to the precision of the medicine, supports one outcome: care that feels like a partnership rather than a transaction. The science is advanced. The setting is private. The relationship is the point, from the first call through long-term follow-up.
Begin Your Visit
Schedule a consultation using the form below at the Pain and Healing Institute in Beverly Hills.
455 N Roxbury Drive
Beverly Hills, CA 90210
(310) 856-9488